Let’s face it — walking into an auto repair shop can be overwhelming, intimidating, or just uncomfortable at times. The sounds, the smells, the jargon, the unknowns — it’s a lot, especially if you’re not familiar with how vehicles work & their complexities. At Smoky Hill Auto, we get it. Whether you’re a seasoned driver or someone who’s never opened a hood in your life, your comfort and trust are our top priorities.
We’ve worked hard to create a space where every customer can feel confident, informed, and in control.
Auto Shops Don’t Have to Be Scary or frustrating
For as long as we can all remember, the auto repair industry hasn’t had the best reputation when it comes to customer trust. Many people walk in expecting to be upsold, confused by technical terms, or pressured into repairs they don’t understand without any explanations as to ‘why.”
At Smoky Hill Auto, we’re here to change that narrative. And ALWAYS will.
From the moment you walk through our doors, we aim to create a no-pressure, judgment-free environment. You don’t need to “speak car” to work with us. We’re here to educate, not overwhelm — and to make sure every recommendation we give is backed up by clear evidence and genuine care.
Transparency Through Technology: Why Our Digital Inspections Matter
One of the ways we earn your trust is through our in-depth digital inspections. This means that after we assess your vehicle, we don’t just tell you what’s wrong — we show you.
Here’s how it works:
- Photos of worn or damaged parts
- Video walkthroughs showing what we found and why it matters
- Clear, prioritized repair plans based on your safety, drivability, and budget
This kind of transparency is more than a perk — it’s a promise that we’re never recommending something you don’t need. No guesswork. No upsells. Just honest information so you can make the best decision for you & your vehicle.
Empowerment Over Pressure
We don’t believe in scare tactics or rushed decisions. Instead, we give you the facts and walk you through your options. Whether it’s a repair that’s urgent or one that can wait, you’ll always get a recommendation that reflects:
- Your concerns
- Your driving habits
- Your safety
- And your budget
And if you ever have a question — no matter how small — we’re happy to explain. There’s no such thing as a “dumb” question here. As a matter of fact, the more questions; the better. Our inspections will always prioritize what you need now due to safety and urgency, all the way down to the recommendations that can wait and be done later. We will be honest about how we rank our recommendations and why we prioritize the repair order.
Women Deserve Better From the Auto Industry
Let’s be honest: auto shops haven’t always been the most welcoming places for women. We’ve heard the stories, heck, as woman myself, I have had horrible repair experiences before I got into the industry. — being talked over, underestimated, or taken advantage of. Honestly it was a horrible time and that’s why I am passionate to make sure other woman (and men) never feel that miserable in our establishment.
At Smoky Hill Auto, we are actively working to change that. Respect and equality are core values in how we serve our community. Our approach to service is the same for everyone: informative, transparent, and pressure-free.
We want every customer — regardless of gender, age, orientation or experience level — to feel respected, informed, and confident when they leave our shop.
A Different Kind of Auto Shop
At the end of the day, our goal is simple: to be the kind of auto shop you feel good about coming back to. One that’s friendly, informative, and built on integrity.
So whether you’re a first-time customer, a seasoned car enthusiast, or someone who’s just trying to figure out what that dashboard light means — we’re here for you.
Let us earn your trust, one honest repair at a time.
📅 Schedule your visit today — and experience what it feels like to be in control of your car care.
Here’s to smooth rides, enjoyable experiences and safe travels!
Sincerely,
Caitlyn Pridemore-Sjaardema Co-Owner/CMO/CFO