To ensure we have the best information about our customers’ concerns, here is a guided approach to help. This information is critical to help us identify (or recreate) the problem, then address/correct the issues more accurately and timely. Repairs done right the first time.
My car won’t start issue:
- Does it not start all the time or just at certain times?
- IF at times: Does this happen during colder months/temperatures or when the vehicle hasn’t been driven In a while
- Can you hear any noise such as a click or cranking?
- IF just clicks:
- Do any lights come on the dash?
- Have you tried to jump start?
- How long does it sit?
- Did the vehicle die while running and now won’t restart or just came out to start and would not?
Overheating Issue:
- Did your gauge read high or did you notice steam coming from under the hood?
- Does it overheat all the time or just at times?
- If at times: How do we need to drive the vehicle to recreate the issue?
- Have you noticed a leak at all?
- Have you added any coolant to the system?
Leaks or Leaking Issues:
- What color is the fluid?
- Where do you notice the leak under your vehicle?
- Is it a little leak or have you noticed it getting worse lately?
- Have you topped off any fluids?
Tire Repair Issue:
- What tire is it? (Passenger, Driver, Front and Rear only as location)
- Is the light just on or have you had to add air to the tire?
- IF Air Has Been Added: Did you see a screw or a nail? (if so please go check in the lot with them to see if repairable – pending its visible)
Brake Inspection Needed:
- What are you noticing that you are requesting a brake inspection? (is there an issue or just maintenance)
- If Issue: What kind of issue are you noticing? (Noise, vibration, dust, soft pedal, long stopping distance?)
- How can we drive the vehicle to duplicate the Issue you’re having?
My car is not running well issue:
- Did the running issue start while driving or just when you started it up?
- Is the running issue constant or only happens at times?
- If only at times: How do we need to drive the vehicle to duplicate the issue you are having?
- Are there any warning lights on?
- Have you noticed if it’s worse when accelerating or slowing down?
Noise Issue:
- Does it happen every time you drive the vehicle?
- Can you describe the noise? (click, grind, squeal etc…)?
- How do we need to drive the vehicle to duplicate the noise you are hearing? (Accelerating, braking, coasting, turning, speed bumps, hot weather or cold weather etc…)
- When you drop off the vehicle can we go test drive?
My car shakes or vibrates Issue:
- Does it happen every time? You drive or just once and a while?
- How do we need to drive the vehicle to duplicate the issue you’re having (Accelerating, braking, coasting, turning)?
- Do you feel it happen when the vehicle is moving or do you feel it when the vehicle is stopped, parked & running?
- Does it happen more when the vehicle is cold or only driven once in a while?
Check Engine Light Issue:
- Did the light come on just now or has it been on for a while?
- Have you noticed any issues before or after the light came on?
- Is the light flashing at this point or solid?
A/C or Heat Issues:
- Do you have air flow from your vents and it’s just not getting cold or hot?
- Does it start out cold then go warm as the vehicle runs?
- Is only the driver or passenger side affected?
- Have you noticed any leaks under the chicle?
- Does it reach a hot temperature at the vents then slowly cool off as it’s driven?
Alignment Requested:
- Is it just for preventative maintenance or are you noticing an issue?
- If issue:
- Is it pulling or drifting to one side?
- Have you noticed uneven tire wear?
- Did you happen to hit anything in the road?
- Have you noticed a vibration? (If vibration is the concern suggest we check into why since an alignment won’t help cure the issue alone.
- If issue: