At Smoky Hill Auto, we’re committed to keeping your vehicle safe, reliable, and backed by the strongest protections we can offer. That’s why customer-supplied parts is not a risk worth taking. It’s not about making an extra sale—it’s about protecting you, your vehicle’s longevity and our shop from unnecessary risks.
Here’s why:
Liability and Safety Risks
When we source and install a part, we know exactly where it came from and we trust the quality. We work with the best vendors possible to provide the best quality parts possible; with customer-supplied parts, we can’t guarantee:
- Whether the part is the correct fit for your vehicle
- If it meets OEM (original equipment manufacturer) specifications
- How it was stored or handled before it reached us
- Whether it has hidden defects or was previously returned as faulty
If a customer-supplied part fails, it doesn’t just cause frustration—it could damage other components of the vehicle, lead to sever safety issues, or even put you and your passengers at risk. Because of that, shops like ours take on a huge liability if we install something we can’t stand behind.
No Nationwide Warranty Coverage
One of the biggest reasons we don’t use customer-supplied parts is simple: Our warranty protection would be voided immediately.
Every repair we perform with our parts and labor is backed by a 3-year / 36,000-mile nationwide TechNet warranty. That means:
✅ Peace of mind whether you’re driving around town or across the country
✅ Coverage at over 40,000 shops nationwide
✅ Complimentary roadside assistance with every qualifying repair
If we install your personally purchased parts, unfortunately, none of these protections apply. If the part fails, you’re left paying out-of-pocket for both the replacement and the labor, and the miscellaneous costs that come with breaking down far from home.
The Colorado Right to Repair Act – What It Means for You
You may have heard of the Colorado Right to Repair Act, which ensures vehicle owners can access the same information and tools as repair shops and aren’t forced to only go to dealerships.
We fully support your right to choose where and how your vehicle is repaired. But having the right to supply your own parts doesn’t mean it’s always the best choice. By letting us source the parts, you get the full benefits of our warranty, safety assurance, and the peace of mind that comes from knowing your vehicle is repaired to professional standards.
Bottom Line
We understand the appeal of trying to save money by bringing in your own parts. But in the long run, it often costs more—and could compromise your safety and your vehicle’s reliability.
When Smoky Hill Auto sources the parts, you’re getting:
- Quality parts we trust
- Professional installation with zero guesswork
- A 3yr/36k mile nationwide warranty
- Roadside assistance coverage
- The confidence that we’ll stand behind the repair, start to finish
Our goal isn’t just to fix your car—it’s to protect you, your investment, and your peace of mind.
Here’s to smooth rides, enjoyable experiences and safe travels!
Sincerely,
Caitlyn Pridemore-Sjaardema
Co-Owner / CMO / CFO